Customer Service Coordinator

3 weeks ago


Chennai, Tamil Nadu, India FLY Consulting Services Full time

At FLY Consulting Services, we're on a mission to connect clients with the best talent in the industry.

As a key member of our team, you'll play a vital role in delivering exceptional customer experiences for our clients.

We're seeking a highly skilled Customer Service Representative to join our team in Ambattur, Tamil Nadu, India.

The ideal candidate will have 1 to 3 years of experience in a similar customer service role and possess excellent communication skills, both verbal and written.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat in a professional and timely manner
  • Provide accurate information and solutions to customers' questions and concerns
  • Escalate complex issues to the appropriate departments when necessary
  • Provide excellent customer service by going above and beyond to meet customers' needs
  • Maintain a high level of knowledge about our products and services
  • Process customer orders, returns, and exchanges
  • Assist with customer account management
  • Requirements:
    • 1 to 3 years of experience in a similar customer service role
    • Excellent communication skills, both verbal and written
    • Fluency in Hindi voice is required
    • Experience in a voice process or international voice process is preferred
    • Strong problem-solving skills
    • Ability to handle difficult customers and resolve conflicts
    • Good organizational and time management skills
    • Attention to detail and accuracy
    • Ability to work in a fast-paced and team-oriented environment
    • Customer-focused mindset

About Us:

FLY Consulting Services is a promising placement company operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We offer a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes.


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