Customer Service Coordinator
3 weeks ago
At FLY Consulting Services, we're on a mission to connect clients with the best talent in the industry.
As a key member of our team, you'll play a vital role in delivering exceptional customer experiences for our clients.
We're seeking a highly skilled Customer Service Representative to join our team in Ambattur, Tamil Nadu, India.
The ideal candidate will have 1 to 3 years of experience in a similar customer service role and possess excellent communication skills, both verbal and written.
Key Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information and solutions to customers' questions and concerns
- Escalate complex issues to the appropriate departments when necessary
- Provide excellent customer service by going above and beyond to meet customers' needs
- Maintain a high level of knowledge about our products and services
- Process customer orders, returns, and exchanges
- Assist with customer account management
- Requirements:
- 1 to 3 years of experience in a similar customer service role
- Excellent communication skills, both verbal and written
- Fluency in Hindi voice is required
- Experience in a voice process or international voice process is preferred
- Strong problem-solving skills
- Ability to handle difficult customers and resolve conflicts
- Good organizational and time management skills
- Attention to detail and accuracy
- Ability to work in a fast-paced and team-oriented environment
- Customer-focused mindset
About Us:
FLY Consulting Services is a promising placement company operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We offer a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes.
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