Senior Recruitment Operations Manager

Job Title: Talent Acquisition Coordination Lead

The North America Coordination Lead is a pivotal role responsible for leading and managing a team of Recruitment Coordinators to ensure the seamless execution of end-to-end recruitment coordination activities for Professional External & Internal Hiring, and Early Talent Hiring for North America.

This position ensures alignment with global recruitment processes, drives operational efficiency, fosters continuous improvement, and enhances the candidate experience. As a key leader within the Talent Acquisition Coordination function, the Coordination Lead partners with Recruiters, Hiring Managers, Talent Acquisition Leaders, and HR teams to ensure timely and efficient hiring processes while maintaining compliance and high service delivery standards.

Key Responsibilities:

• Stakeholder Engagement & Collaboration: 
  • Build and maintain strong relationships with key stakeholders, including:
  • Recruiters - to align on hiring timelines and process expectations.
  • Hiring Managers - to ensure seamless interview and selection logistics.
  • Provide regular updates and reporting to key stakeholders on coordination performance, challenges, and improvements.
  • Act as a subject matter expert (SME) on recruitment coordination best practices, ensuring consistency and process adherence across hiring categories.
• Performance Management & Team Leadership: 
  • Lead, coach, and develop a high-performing team of Recruitment Coordinators, ensuring efficient and high-quality service delivery.
  • Set clear expectations, performance goals, and KPIs to track team effectiveness and process adherence.
  • Provide regular coaching, feedback, and professional development opportunities for team members.
  • Ensure resource allocation is optimized, balancing workload distribution and addressing capacity gaps.
  • Foster a collaborative and inclusive team culture, promoting knowledge-sharing and continuous learning.
• End-to-End Recruitment Coordination Oversight: 
  • Oversee and manage the execution of core recruitment coordination activities, including:
  • Requisition management (job postings, approvals, and system setup).
  • Interview scheduling (candidate, recruiter, and hiring manager coordination).
  • Offer letter generation & contract administration.
  • Pre-employment checks & onboarding preparation.
  • Ensure that all recruitment coordination activities adhere to global hiring standards, processes, and SLAs.
  • Act as the primary point of escalation for complex coordination challenges, resolving issues efficiently.
  • Partner with Recruiters, Talent Acquisition Leadership, and HR teams to streamline coordination workflows.
• Data-Analytics & Reporting: 
  • Monitor and analyze coordination metrics, including:
  • Time-to-schedule interviews.
  • Offer letter turnaround time.
  • Process adherence and service level compliance.
  • Use data insights to identify process inefficiencies and implement continuous improvement initiatives.
  • Provide regular reports and feedback to the Global Coordination Lead and Talent Acquisition Leadership on team performance and operational trends.
• Technology Enablement & Process Optimization: 
  • Ensure Recruitment Coordinators maximize the use of ATS (Applicant Tracking System), CRM, and recruitment coordination tools.
  • Partner with HR Technology teams to provide feedback on system usability and recommend enhancements.
  • Drive automation and simplification of coordination processes, reducing manual tasks and increasing efficiency.
  • Actively contribute to system training and upskilling initiatives for the coordination team.
• Continuous Improvement & Knowledge Sharing: 
  • Act as an ambassador for continuous improvement, identifying opportunities to enhance workflows and recruitment coordination efficiency.
  • Lead process improvement initiatives focused on enhancing the recruiter and candidate experience.
  • Ensure alignment with global and regional TA standards, adapting best practices where necessary.
  • Provide actionable insights and recommendations to the Global Coordination Lead to improve coordination effectiveness.
• Specialized Responsibilities Based on Hiring Type: 
  • Lead coordination teams supporting North America (US and Canada). 
  • Ensure internal mobility and external hiring processes are executed seamlessly. 
  • Oversee executive-level interview scheduling, including C-suite and senior leadership hiring logistics. 
  • Ensure confidentiality and compliance in high-impact hiring processes. 
  • Oversee coordination for internship programs, graduate hiring, and university recruitment initiatives. 
  • Manage event scheduling, campus hiring logistics, and university engagement activities. 
  • Partner with Early Talent Acquisition teams to ensure smooth candidate engagement and experience. 
  • Drive coordination strategies that enhance the recruitment experience for emerging talent. 

Required Qualifications:

• Education: Bachelor's Degree.
• 8+ years of experience in recruitment coordination, HR operations, or talent acquisition support.
• At least 1+ year of experience in a supervisory role.
• Recruitment Process Expertise: In-depth understanding of end-to-end recruitment processes, including requisition management, recruiter assignment, interview scheduling, offer generation, and onboarding, with a focus on coordination aspects.
• Technology Proficiency: Demonstrated expertise in utilizing Applicant Tracking Systems (ATS) and other relevant recruitment technologies (e.g., scheduling tools, CRM, onboarding platforms) to optimize coordination processes and drive efficiencies.
• Data Analysis & Reporting: Exceptional analytical skills with the ability to interpret complex operational metrics, generate insightful reports on coordination performance, and provide data-driven recommendations to stakeholders.
• Process Improvement & Optimization: Proven ability to identify process bottlenecks, implement process improvements, and drive operational excellence within coordination functions.
• Stakeholder Management & Communication: Excellent stakeholder management, communication, and presentation skills, with the ability to build strong relationships and effectively communicate with diverse stakeholders at all levels (regional and global).
• Language Proficiency: Proficient in English (spoken and written).

Preferred Qualifications:

• Experience with large-scale technology implementations within HR or Talent Acquisition, particularly related to coordination tools and automation.
• Experience leading a coordination team in a Shared Services environment.
• Experience with process automation tools and methodologies (e.g., RPA, Lean, Six Sigma) applied to coordination workflows.
• Experience working in a global, matrixed organization, collaborating effectively with global teams and aligning coordination strategies with overall TA and business objectives.
• Expertise in developing and implementing service level agreements (SLAs) and key performance indicators (KPIs) for coordination services.
• Deep understanding of change management principles and experience leading change initiatives within operational teams.