Service Delivery Operations Manager

3 days ago

Bengaluru, Karnataka, India beBeeServiceDeliveryLead Full time ₹ 1,04,000 - ₹ 1,30,878

As a seasoned Service Delivery Lead, you will play a pivotal role in ensuring the seamless delivery of services to clients.

Your primary objective will be to oversee the effective management of resources, processes, and service delivery teams to guarantee exceptional client satisfaction.

To achieve this, you will be responsible for monitoring and reporting on key performance indicators (KPIs) and service-level agreements (SLAs), ensuring that performance aligns with agreed expectations.

You will also act as the primary point of contact for clients regarding service-related issues, incidents, and escalations.

In addition, you will coordinate with other internal teams to ensure service delivery meets client requirements.

To foster strong relationships with key client stakeholders, you will proactively communicate with clients to ensure they are satisfied with services and identify areas for improvement.

You will conduct regular service reviews with clients to understand their needs and ensure continuous improvement.

Apart from managing, leading, and developing the service delivery team, you will also be responsible for conducting performance reviews, providing training, and ensuring alignment with the company's goals.

Fostering a collaborative and customer-focused culture within the service delivery team will be crucial in driving success.

You will also identify areas for improvement in service delivery processes and drive changes to enhance efficiency, quality, and client satisfaction.

Working closely with internal teams, you will improve operational practices and ensure continuous service improvement (CSI).

Effective resource allocation across different projects and tasks will be essential in meeting client needs and timelines.

A strong understanding of IT services and delivery frameworks, such as ITIL, is necessary for success in this role.

Excellent communication and interpersonal skills, problem-solving and analytical skills, strong leadership abilities, experience managing cross-functional teams, ability to manage multiple priorities in a fast-paced environment, experience with project management tools and service management software, and proficiency in Microsoft Office Suite and reporting tools are all highly desirable.

  • Service Delivery Manager

    5 hours ago

    Bengaluru, Karnataka, India WyzMindz Solutions Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Title: Operations Manager - Service DeliveryLocation: Bengaluru, KA.Department: Service DeliveryReports to: Director of OperationsJob SummaryThe Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves...

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Espire Infolabs Private Limited Full time

    Job Description- Service Delivery Management: Manage the delivery of infrastructure shared services, including network, servers, storage, databases, and other IT infrastructure components. Ensure that services are delivered by SLAs, industry best practices, and organizational standards.- Team Management: Lead and mentor a team of infrastructure...

  • Service Delivery Manager

    3 hours ago

    Bengaluru, Karnataka, India Princenton software services pvt ltd Full time ₹ 6,96,000 - ₹ 21,67,099 per year

    The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...

  • Service Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India Nasugroup Full time

    We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...

  • Delivery Services Manager

    4 days ago

    Bengaluru, Karnataka, India beBeeDelivery Full time ₹ 20,00,000 - ₹ 25,00,000

    Our team is seeking a skilled Delivery Operations Representative to oversee the successful delivery of contracts and programs.Key ResponsibilitiesWe require an individual who can effectively assign and manage work assignments for the contract team.The ideal candidate will be responsible for managing service delivery quality and cost, ensuring timely...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India GSSTech Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...

  • Manager, service delivery

    3 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: : Key Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate to 90...

  • Manager, Service Delivery

    4 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: sagar_gowda@resourcepro.in. Linked In: Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal |...

  • Service Delivery Manager

    4 hours ago

    Bengaluru, Karnataka, India Vyntrapro Innovations Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesSupplier Performance: -The SDM team is responsible for the service performance of the supplier Conduct regular meetings with operations teams to review service performance, gather feedback, and identify opportunities for improvement. Prepare regular reports on workplace service delivery performance, including SLA compliance, customer...

  • Service Delivery Manager

    3 hours ago

    Bengaluru, Karnataka, India New Era Technology Full time US$ 9,00,000 - US$ 12,00,000 per year

    Join New Era Technology, wherePeople Firstis at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll...