HR System Support Specialist

10 hours ago

Kollam, Kerala, India beBeeHR Full time ₹ 80,00,000 - ₹ 1,50,00,000
System Support Specialist for HR Technology

We are seeking a certified specialist to provide daily operational support for Compensation Management, Employee Central (EC), and Onboarding 2.0 modules.

The ideal candidate will have hands-on experience with Compensation Worksheets, Templates, and Role-Based Permissions (RBP), as well as strong knowledge of system configuration, data integrity, and integration between modules.

This role ensures the ongoing stability, accuracy, and efficiency of HR technology and supports business users with day-to-day system needs.

Key Responsibilities:

  • Provide day-to-day functional and technical support for SuccessFactors Compensation, Employee Central, and Onboarding 2.0 modules.
  • Resolve user issues, answer system queries, and troubleshoot data or configuration problems.
  • Monitor workflows and maintain user access, ensuring compliance with data security protocols.

Compensation Management:

  • Maintain and configure compensation worksheets, templates, guidelines, budgets, and eligibility rules.
  • Support annual and off-cycle compensation planning processes.
  • Ensure accurate data flow between EC and Compensation; troubleshoot mapping or logic errors.

Employee Central (EC):

  • Manage employee lifecycle configurations, business rules, event reasons, and workflow approvals.
  • Support position management, foundation objects, and organizational structure updates.
  • Ensure high data integrity and alignment across HR modules.

Onboarding 2.0:

  • Configure and troubleshoot Onboarding templates, forms, tasks, and pre-day 1 processes.
  • Resolve onboarding process failures, data mapping issues, and integration to EC.

Role-Based Permissions (RBP):

  • Maintain and troubleshoot role-based permission groups and roles across modules.
  • Ensure users have appropriate access based on their roles and security policies.
  • Support RBP audits, documentation, and periodic reviews to ensure compliance.

Integrations & Testing:

  • Monitor integrations between EC, Compensation, and Onboarding via SAP CPI or Boomi.
  • Participate in testing for quarterly SAP releases, system changes, and enhancements.
  • Validate interface files, troubleshoot data flow issues, and coordinate with technical teams.

Documentation & Training:

  • Maintain system documentation, SOPs, and user guides.
  • Train HR users on worksheets, templates, onboarding workflows, and security access.

Qualifications:

  • SAP Certified in SuccessFactors Compensation Management.
  • 4 years of hands-on experience in a system support or HRIS analyst role.
  • Working knowledge of:
  • Compensation Worksheets and Templates
  • Employee Central
  • Onboarding 2.0
  • Role-Based Permissions (RBP)
  • Strong understanding of HR data models, processes, and compensation planning.

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