Hospitality Operations Supervisor
1 week ago
Job Overview:
">We are seeking an experienced Guest Relations Manager to join our team. As a key member of our hospitality operations, you will be responsible for overseeing the delivery of exceptional guest experiences, ensuring high standards of hospitality, and promoting a culture of service excellence.
">Responsibilities:
">- ">
- Leadership and Team Management: Assume responsibility for supervising and managing front desk staff, providing guidance and feedback to optimize performance.">
- Customer Satisfaction: Develop and implement strategies to improve customer satisfaction, driving business results through exceptional service.">
- Cross-Functional Collaboration: Maintain open lines of communication with all departments, collaborating to resolve issues and promote seamless property operations.">
- Employee Development: Conduct performance evaluations, providing constructive feedback and coaching to enhance employee growth and development.">
- Compliance: Promote a culture of compliance, adhering to company policies and procedures while upholding the highest standards of integrity.">
Requirements:
">- ">
- Education and Experience: A minimum of 2 years of experience in guest services, front desk, or a related field, with a high school diploma or equivalent required; a degree in Hospitality, Business Administration, or a related field preferred.">
- Skills and Qualifications: Demonstrated ability to provide excellent customer service, working effectively in a fast-paced environment; strong leadership and communication skills, with a proven track record of team management and development; a commitment to maintaining confidentiality and handling sensitive information discreetly.">
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