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Technical Support Manager

1 week ago

Chennai, Tamil Nadu, India Amazon Full time
About the Role

We are looking for a talented Technical Support Manager to join our team at Amazon. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and providing critical product support to our business teams worldwide.

Key Accountabilities:

  • To meet these challenges, we are looking for passionate, talented and super-smart support managers
  • Lead a team in supporting our business teams worldwide by providing critical product support
  • Technically lead on your team and act as a subject matter expert for one or more services
  • Lead large multi-team projects and resolve the most complex support issues

Skills and Qualifications:

  • 8+ years experience in software development, testing or support engineering
  • 3+ years of technical lead experience
  • 2+ years of experience in hiring, developing and evaluating performance of engineers
  • Hands on experience in perl/shell scripting, JavaScript, SQL queries and Linux commands
  • Demonstrated skill and passion for problem solving and operational excellence