Digital Reputation Manager

1 week ago

Hyderabad, Telangana, India beBeeORM Full time ₹ 9,00,000 - ₹ 12,00,000
Job Opportunity: ORM Specialist

We are seeking an experienced and proactive ORM specialist to monitor, manage, and protect our brand's online presence.

  • Key Responsibilities:
    • Monitor brand mentions across online platforms (social media, blogs, forums, review sites, etc.).
    • Respond to customer reviews, comments, and feedback in a timely and professional manner.
    • Collaborate with internal teams (Customer Service, PR, Marketing) to resolve customer issues raised online.
    • Maintain a positive brand tone while addressing negative comments or reviews.
    • Prepare regular ORM reports showing sentiment analysis, key issues, and performance metrics.
    • Track competitor activities and online reputation strategies.
    • Suggest improvements to content, communication, and customer service based on feedback trends.
    • Escalate critical issues or potential risks to relevant teams.
    • Manage listings and reviews on platforms such as Google, Justdial, Mouthshut, Quora, TripAdvisor, Glassdoor, etc.
Requirements:
  • Bachelor's degree in Marketing, Communications, Public Relations, or related field.
  • 0–1 years of experience in ORM, digital marketing, or customer engagement roles.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Understanding of SEO and content moderation best practices is beneficial.
What You'll Gain:

By joining our team, you'll have the opportunity to develop your skills in ORM, work with a dynamic team, and contribute to maintaining a positive online reputation for our brand.

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