Retail Store Operations Manager

1 month ago


Kottayam, Kerala, India Reliance Retail Full time

Company Overview

Reliance Retail is a leading Indian retailer with a diverse presence across integrated store concepts, digital platforms, and new commerce channels. We offer consumers a unique value proposition through superior quality products and exceptional shopping experiences.

Job Overview

We are seeking a motivated and experienced Store Manager to lead our mid-level positions in key locations. This is a full-time role requiring 4-6 years of relevant experience. As a Store Manager, you will be responsible for overseeing store operations, leading a team, and ensuring exceptional customer service and sales performance.

Key Responsibilities

  • Manage daily store operations, including sales, inventory management, and customer service.
  • Develop and implement strategies to increase store revenue and optimize profitability.
  • Recruit, train, and supervise store staff, fostering a positive and productive work environment.
  • Handle customer queries, complaints, and feedback to ensure high customer satisfaction.
  • Prepare and manage store budgets, track expenses, and optimize cost efficiency.
  • Maintain store cleanliness, safety, and compliance with company policies and procedures.
  • Analyze sales data and market trends to make informed business decisions and drive store growth.

Requirements and Qualifications

  • Inventory Management: Proven experience in overseeing inventory levels and ensuring stock availability.
  • Visual Merchandising: Expertise in arranging store layouts to enhance the shopping experience and drive sales.
  • Sales Management: Proven ability to meet and exceed sales targets and drive store profitability.
  • Leadership: Strong leadership skills to manage, motivate, and develop store staff effectively.
  • Customer Service: Exceptional customer service skills to ensure high customer satisfaction.
  • Team Building: Ability to build and maintain a positive team culture and foster collaborative teamwork.
  • Budgeting: Experience in budgeting and financial management to optimize store expenses and profitability.
  • Problem Solving: Strong problem-solving skills to address and resolve store-related issues promptly and efficiently.


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