Global Security Threat Response Specialist

1 week ago

Chennai, Tamil Nadu, India beBeeSecurity Full time ₹ 7,50,000 - ₹ 10,00,000
Job Title

This role involves working in a state-of-the-art 24/7 Global Security Operations Centre (GSOC).

Responsibilities include monitoring physical security functions, detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities.

Situations monitored can result from technical failures, extreme weather, political instability, crime or terrorism.

Tools used to accomplish these functions include global access control and alarm monitoring systems, integrated video monitoring systems, enhanced visitor management systems, and in-house applications.

The GSOC operates 24/7, requiring flexibility and willingness to work weekends, night shifts, and any designated shift patterns as required by the shift rota, with overtime as needed.

Duties and Responsibilities:
  • Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service during relevant shifts.
  • Ensure all communication is conducted in a confidential, courteous, and professional manner and documented appropriately.
  • Maintain knowledge of SOC-specific standard operating procedures.
  • Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations.
  • Investigate and respond to alarms promptly.
  • Evaluate and process information received from all available sources, responding with appropriate communication and dispatch procedures.
  • Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services.
  • Regularly participate in security/safety training programs to stay current on critical SOC responsibilities and competencies.
  • Write accurate and concise reports for team members and department supervisors.
Requirements:
  • Relevant work experience in security, research, analysis, investigations, or customer service.
  • Ability to send out informative emails and action alarms on time.
  • Ability to think critically.
  • A quick learner with the ability to multi-task.
  • Attentive, organized, and detail-oriented.
  • Comfortable working in a fast-paced environment.
  • A strong team player with the ability to work independently as needed.
  • Excellent written and verbal communication skills.
  • Strong customer service skills.
  • Ability to think quickly, multi-task, problem-solve, prioritize, and coordinate responses in a fast-paced work environment.
Nice to have:
  • College/university degree preferred.
  • Previous Security Operations Centre (SOC) experience.
  • Proficiency in Microsoft Office suite applications.
  • Familiarity with access control systems, CCTV monitoring systems, and incident management platforms. Experience with security applications including Lenel and Genetec is preferred.

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