Senior Enterprise Architect Role

**Enterprise Architect Position Summary**

We are seeking a seasoned Enterprise Architect to lead the strategic design and development of our platform architecture. The successful candidate will have a broad understanding of IT service management and ITIL frameworks, with experience in aligning ServiceNow processes with business workflows.

This is an exceptional opportunity for a skilled professional to drive innovation and improvement across the organization, leveraging their expertise in cloud infrastructure, hybrid environments, and web technologies to maximize the value of our platform.

The ideal candidate will have a strong track record of architecting ServiceNow implementations at scale, including designing platform architecture, data models, integrations, and customizations. They will be able to analyze complex business requirements and translate them into architectural blueprints, ensuring seamless data flow and interoperability between systems.

As a key member of our team, the Enterprise Architect will work closely with business leaders, IT executives, and other stakeholders to ensure that our platform strategy aligns with overall business objectives. They will be responsible for defining technical direction, ensuring scalability and security, and maximizing the value of our platform in meeting cross-organizational needs.

Key Responsibilities:

• Develop and maintain the enterprise-wide platform architecture and technical roadmap, ensuring solutions are scalable, maintainable, and aligned with business strategy.
• Establish architecture standards and reference architectures for using the platform across various business units.
• Lead the integration of the proposed platform with other enterprise systems (e.g., ERP, CRM, cloud services) to ensure seamless data flow and interoperability.
• Provide deep technical leadership and mentorship to ServiceNow solution architects, developers, and admins.
• Evaluate new platform functionalities and third-party modules, and recommend their adoption to drive improvement and innovation on the platform.
• Stay up-to-date with latest releases and features (including AI/ML capabilities, automation, Virtual Agent, App Engine, etc.).

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• ~10+ years of experience in IT, including several years in an architecture leadership role. At least 5 years of hands-on experience with ServiceNow, designing and implementing enterprise-level ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, HRSD, CSM).
• Proven experience architecting ServiceNow implementations at scale – including designing platform architecture, data models, integrations, and customizations.
• Strong understanding of IT Service Management and ITIL frameworks. Experience aligning ServiceNow processes (incident, problem, change, request, asset, etc.) with ITIL best practices and overall business workflows.
• Broad knowledge of enterprise technology stacks and architecture principles. Familiarity with web technologies and integration methods relevant to ServiceNow (REST/SOAP web services, MID Server, SSO/SAML, etc.). Solid understanding of cloud infrastructure and hybrid environments as they relate to ServiceNow deployment.
• Ability to analyze complex business requirements and translate them into an architectural blueprint for ServiceNow.

Preferred Qualifications:

• Master's degree in a relevant field or MBA is a plus, especially with a focus on Information Systems or Enterprise Architecture.
• Familiarity with enterprise architecture methodologies (e.g., TOGAF or Zachman) and how ServiceNow aligns within those frameworks.
• Experience implementing ServiceNow in multiple industries or large/global environments, demonstrating the platform's adaptability to various use cases.
• Background in integrating ServiceNow with legacy systems or modern cloud services (AWS, Azure, GCP) can be advantageous.

Desired Skills and Competencies:

• Ability to envision how ServiceNow can enable future-state business processes and digital transformation.
• Excellent communication skills, with the ability to articulate complex technical concepts to both technical teams and non-technical stakeholders.
• Proven leadership and team-building skills.
• Hands-on and adaptable, with a willingness to dive into details when necessary.
• A continuous learner who keeps abreast of technology trends (e.g., AI-driven workflows, hyperautomation, low-code development).

  Benefits:

  • We offer a dynamic work environment and competitive compensation package.
  • Opportunities for professional growth and development.
  • Collaborative and diverse team culture.