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Unlock Your Potential
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Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries.
As a key member of our customer success team, you will serve as the bridge between our customers and our products. You will combine technical knowledge with strong interpersonal skills to help customers maximize the value of Sapaad.
You will support users through email, phone, live chat, or in-person interactions, while also acting as a product ambassador, educating and guiding customers to use our software confidently.
The role is perfect for fresh graduates or early-career professionals who are eager to learn, grow, and gain hands-on skills in customer success within a fast-paced SaaS environment.
You will be responsible for developing a deep understanding of Sapaad's software products, engaging with users to resolve issues efficiently, taking ownership of customer tickets, and providing exceptional support that turns satisfied users into brand ambassadors.
