AWS Cloud Support Specialist

2 weeks ago

Madurai, Tamil Nadu, India beBeeCloudSupport Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a skilled Cloud Support Specialist to join our team.

The ideal candidate will have strong expertise in monitoring tools like DataDog and a proactive approach to incident resolution and performance optimization.

Key Responsibilities:

  • Provide SRE L1/L2 support for applications hosted on AWS, ensuring high availability and performance.
  • Monitor application health using DataDog and other observability tools; respond to alerts and anomalies.
  • Perform root cause analysis and resolve incidents within defined SLAs.
  • Collaborate with development and DevOps teams to troubleshoot and optimize application performance.
  • Maintain and update monitoring dashboards and alerting rules.
  • Execute routine maintenance tasks, deployments, and configuration updates.
  • Document support procedures, incident resolutions, and system changes.
  • Participate in on-call rotations and ensure timely resolution of critical issues.

Required Skills and Qualifications:

  • 4+ years of experience in application support or production support roles.
  • Strong experience with AWS services.
  • Proficient in DataDog for monitoring, alerting, and dashboard creation.
  • Basic knowledge of Linux commands.
  • Good understanding of logs debugging.
  • Familiarity with other tools is a plus.
  • Good understanding of incident management and ITIL processes.
  • Strong communication and problem-solving skills.

Benefits:

By joining innova-esi as an Application Support Engineer, you will be working with our team to ensure the smooth operation of our cloud-hosted applications. Your experience and expertise will help us identify and resolve technical issues efficiently, minimizing downtime and ensuring high service quality.

In this role, you will work closely with cross-functional teams, including Development, DevOps, and Quality Assurance, to deliver exceptional customer experiences through effective issue resolution, proactive troubleshooting, and continuous improvement of our systems.

You will also contribute to the development of our internal tools and processes to improve efficiency and effectiveness in delivering high-quality support services.

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