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Chat and Mail Support Expert

1 week ago

Chennai, Tamil Nadu, India HCLTech Full time

HCLTech is seeking a Chat and Mail Support Expert to join our team. As a Chat and Mail Support Expert, you will be responsible for providing exceptional support to our UK-based customers via email and chat. This role involves responding to customer inquiries and issues, resolving customer complaints, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Provide exceptional support to customers via email and chat.
  • Respond to customer inquiries and issues in a timely and professional manner.
  • Resolve customer complaints and provide appropriate solutions and alternatives.
  • Collaborate with other departments to resolve complex customer issues.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth in a dynamic and supportive environment.