MEGA WALKIN DRIVE FOR FRESHERS

7 days ago

Chennai, Tamil Nadu, India HCLTech Full time
MEGA WALKIN DRIVE FOR FRESHERS (CHAT & MAIL SUPPORT) From 24 Mar 25 to 28 Mar 25

Walk-in Details:

Date: 24-Mar-25 to 28-Mar-25

Timing : 11:00 PM to 2:00 PM

Interview location : ETA 3- HCL Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130

HR Contact: Nandhinee HR/Vishnu HR

**2024 PASSED OUT ELIGIBLE FOR INTERVIEW, B.E/B.TECH NOT ELIGIBLE FOR INTERVIEW**

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours.

Key Responsibilities:

- Respond to customer inquiries and issues via email in a timely and professional manner.
- Resolve customer complaints and provide appropriate solutions and alternatives.
- Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
- Collaborate with other departments to resolve complex customer issues.
- Keep accurate records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Stay updated with product knowledge and changes to provide accurate information to customers.

Requirements:

- Proven customer support experience or experience as a client service representative.
- Strong written communication skills in English.
- Ability to handle multiple tasks and prioritize effectively.
- Familiarity with CRM systems and practices.
- Ability to work in the UK shift (typically 1 PM to 10 PM IST).
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

Benefits:

- Competitive salary and benefits package.
- Opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.

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