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ServiceNow ITOM Specialist

3 weeks ago


Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title:

ServiceNow ITOM Specialist

About the Role:

We are seeking an experienced professional to take on a ServiceNow ITOM Specialist role. The ideal candidate will have a strong background in software development, focusing on implementing technical solutions using the Service Now platform.

Key Responsibilities:
  • Design and develop business requirements on the ServiceNow platform, with emphasis on IT Operations Management modules.
  • Capture requirements from stakeholders through workshops and demonstrations.
  • Coordinate with internal and external teams for user story development and delivery.
  • Configure platform modules and develop custom solutions as needed.
  • Prepare high-level designs and technical documentation.
Requirements:

To succeed in this role, you should possess:

  • A minimum of 5+ years of experience in software development, with at least 5 years in ServiceNow implementations and integrations.
  • Hands-on developer experience in scripting and system integrations (REST/SOAP).
  • Expert knowledge in configuring CMDB, CSDM model, Discovery, and Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and integrating with third-party applications.
  • Ability to manage CMDB & Asset foundation data tables.
  • Expertise in configuring UI Actions/UI Policy ACL and server-side scripts.
  • Experience with Performance Analytics and designing KPI-driven Reporting & Dashboards.

PREFERRED QUALIFICATIONS

  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event/CSA
  • NOW Platform Development & Implementation
  • ITIL Certified (optional)