Front Office Management Professional
7 days ago
We are seeking a highly skilled Front Office Management Professional to oversee the front desk operations in a fast-paced hospitality environment.
Key Responsibilities:
- Greet and welcome guests, ensuring a positive first impression of our establishment.
- Answer questions and address complaints in a professional and courteous manner.
- Maintain a tidy and organized front desk area, with all necessary materials readily available.
- Report to management and assist with administrative tasks as required.
- Answer incoming calls, redirecting or responding to messages efficiently.
- Receive and distribute letters, packages, and other deliveries in a timely manner.
- Prepare outgoing mail by drafting correspondence and securing parcels.
- Monitor office supplies and place orders for replacements as needed.
To be successful in this role, you will need:
- A diploma or bachelor's degree in hospitality and hotel administration or a related field.
- A minimum of 3 years' experience in front desk operations within the hospitality industry.
- Excellent written and verbal communication skills.
- A working knowledge of computer software, including word processors, spreadsheets, and presentation tools.
- A customer service orientation and strong interpersonal skills.
In return for your expertise and dedication, we offer a competitive salary package, opportunities for career growth and development, and a dynamic work environment that values teamwork and collaboration.
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