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Business Operations Specialist

2 weeks ago

Gurgaon, Haryana, India WNS Full time

We're seeking a highly motivated and experienced Business Operations Specialist to join our team at WNS.

In this role, you'll be responsible for driving individual and team goals, including service levels, productivity, customer satisfaction, escalation rates, error rates, and quality metrics.

You'll work closely with our clients to understand their needs and develop strategies to meet their expectations. Your strong analytical skills will enable you to identify areas for improvement and implement process changes to enhance efficiency and effectiveness.

You'll have the opportunity to work with a variety of clients across different industries, developing a deep understanding of their business needs and challenges.

This is an exciting opportunity to join a dynamic and growing company and contribute to our success.