Customer Engineering Lead

4 days ago

Noida, Uttar Pradesh, India beBeeEngineering Full time ₹ 18,00,000 - ₹ 27,00,000
Job Title: Customer Engineering Lead

The successful candidate will oversee the customer engineering team, providing strategic guidance on technical issues, product development, and account management while growing the responsibilities of the team.

About Us:

We are changing the world through digital experiences, empowering our customers to drive business growth and success.

Responsibilities:
  • Direct management responsibilities for all designated resources, team objectives, morale, and culture.
  • Motivate the team to deliver exceptional customer experiences across multiple channels.
  • Evaluate key performance indicators to identify trends and drive improvements in organizational performance, including customer satisfaction, operational efficiency, and product quality.
  • Build relationships with teams across the organization and provide excellence in communication with customers across cases, public forums, and social media platforms.
Requirements:
  • Bachelor's degree or equivalent industry experience.
  • A minimum of 6-8 years of experience supporting customers or internal partners in a fast-paced, enterprise-level software support environment.
  • Minimum 3 years of people management experience.
  • Superior communication skills, presentation, written, and verbal.
  • Ability to explain complex concepts simply.

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