
SAP Service Management Professional
1 week ago
We are seeking an experienced Service Management consultant to implement, configure and support the SAP Service Management module in alignment with business requirements and best practices.
The ideal candidate will be responsible for designing end-to-end service processes and integrating them across SAP modules and third-party systems.
- Analyze business requirements and map them to SAP functionalities
- Configure SAP module, including service orders, service contracts, warranties, notifications, and customer service processes
- Work closely with functional and technical teams to design and implement solutions
- Provide support for incidents, enhancements, and upgrades
- Conduct user training and create functional documentation
- Integrate SAP with modules like SD, MM, PM, and CRM
- Participate in full lifecycle implementations and/or rollouts
- Collaborate with stakeholders to improve service delivery and customer experience
- Bachelor's degree in IT, Engineering, Business or related field
- Hands-on experience in SAP (Customer Service module)
- Strong knowledge of service order processing, warranties, returns, and repairs
- Experience with integration to SD, MM, PM modules
- Good understanding of service processes in industries like Manufacturing, Automotive, or Utilities
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- SAP certification in SM or related module (preferred)
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