Expert Contact Center Solutions Architect

5 days ago

Dombivli, Maharashtra, India beBeeCisco Full time ₹ 80,00,000 - ₹ 1,00,00,000

About us: We provide digital engineering and technology services to global companies. Our approach ensures we can execute all ideas and solve pressing business challenges.

Job Title : Senior Cisco UCCE CVP Engineer

Key Responsibilities:

  • Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable, resilient and high-performing contact center solutions. Create detailed design documents, high-level and low-level diagrams, and integration plans.
  • Lead or participate in the installation, configuration and deployment of UCCE and CVP components including ICM PGs, Call Servers, Gateways, Media Servers, Finesse and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications such as CRM systems, workforce management, IVR, call recording analytics and other enterprise solutions. Ensure seamless operation with existing telephony and network environments.
  • Develop, update and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service and intelligent call distribution. Collaborate with development teams for custom requirements.
  • Provide tier-3 support for complex issues, investigate root causes and resolve incidents involving UCCE, CVP and related technologies. Participate in on-call rotations and deliver prompt resolutions to minimize downtime.
  • Monitor system health, performance metrics and call flows. Proactively identify bottlenecks, capacity issues and opportunities for optimization.
  • Plan, test and execute upgrades, patches and migrations for UCCE and CVP platforms. Ensure compliance with security, regulatory and organizational standards.

Preferred Qualifications:

  • Must have Cisco UCCE-CVP certification.
  • Collaboration: Works effectively in cross-functional teams, valuing input and fostering an inclusive culture.

Key Technologies and Tools:

  • Cisco UCCE, ICM, Finesse, CUIC, PGs.
  • Cisco CVP and VXML Server.
  • Cisco Unified Communications Manager (CUCM).
  • Cisco Voice Gateways ISR-ASR series.
  • SIP, H323, QoS, TCPIP.
  • ICM scripting, VXML, Java, JavaScript.
  • Database Integration, SQL, Oracle, etc.
  • CRM Integration, Salesforce, Dynamics, ServiceNow.
  • Monitoring and Reporting Tools, CUIC, RTMT, Prognosis, etc.
  • Security and Compliance Tools.
  • Project Management and Documentation Tools, JIRA, Confluence, SharePoint, etc.

We are looking for a skilled professional to join our team.

A comprehensive benefits package is offered.

  • Expert Contact Center Solution Architect

    7 days ago

    Dombivli, Maharashtra, India beBeeExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Genesys Cloud Contact Center Engineer RoleThis is a pivotal role that requires extensive experience with Genesys solutions and a profound understanding of contact center operations.Responsibilities:Design and Engineering Functions - Establish standards and blueprints for Genesys Cloud solutions, ensuring new functionality aligns with these...

  • Senior Contact Center Engineer

    2 weeks ago

    Dombivli, Maharashtra, India beBeeCvp Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    We are seeking a highly skilled Cisco UCCE CVP expert to join our team as a senior engineer.Key Responsibilities:Assist solution architects in designing scalable and resilient contact center solutions using Cisco UCCE and CVP platforms.Lead installation and configuration activities for Cisco contact center platforms, ensuring seamless integration with...

  • Contact Center Technical Specialist

    7 days ago

    Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 1,42,07,350 - ₹ 2,13,10,800

    Job Title: Senior Cisco UCCE CVP EngineerAt People Prime Worldwide, we empower our clients to engage with new technology paradigms by building solutions that solve their most pressing business challenges and move them to the forefront of their industry.Key Responsibilities:Design Architecture: Analyze business requirements and design robust Cisco UCCE and...

  • Advanced Contact Center Solutions Leader

    5 days ago

    Dombivli, Maharashtra, India beBeeImplementation Full time ₹ 1,50,00,000 - ₹ 2,02,50,000

    Job OpportunityWe are seeking a skilled professional to lead the implementation of advanced contact center solutions. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.Key Responsibilities:Design & implement Service Cloud Voice & Amazon Connect CTI Adapter.Configure CTI...

  • Dynamic Contact Center Analyst

    1 week ago

    Dombivli, Maharashtra, India beBeeAnalyst Full time ₹ 8,00,000 - ₹ 12,00,000

    About the RoleWe are seeking an experienced and skilled analyst to join our dynamic contact center operations team.The ideal candidate will have expertise in LiveVox dialer systems, workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity.Key Responsibilities:Monitor inbound/outbound dialing campaigns in...

  • Cloud Solutions Architect

    3 days ago

    Dombivli, Maharashtra, India beBeeCloud Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Cloud Solutions ArchitectOpenStack and Kubernetes Expert with Terraform, Linux and Data Center Migration Background.We are seeking an experienced Solutions Architect to join our team to help onboard and support customers using Managed OpenStack and Managed Kubernetes products. As a Solutions Architect, you will be the key technical contact for our customers,...

  • Data Center Cooling Solutions Specialist

    2 weeks ago

    Dombivli, Maharashtra, India beBeeMechanical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job OpportunityData Center Mechanical Design Expert sought to lead in the design of mechanical solutions for hyperscale data centers.About the Position:We are looking for a seasoned Data Center Mechanical Design Expert with over 6 years of expertise in designing mechanical solutions for large-scale, hyperscale data centers or mission-critical facilities.Key...

  • AWS Cloud Solutions Architect

    2 weeks ago

    Dombivli, Maharashtra, India beBeeCloud Full time ₹ 8,00,000 - ₹ 10,00,000

    As a seasoned AWS expert, you will play a pivotal role in revolutionizing customer interactions with cutting-edge technology.Key ResponsibilitiesDevelop and integrate Lambda functions, Lex bots, and API services to deliver personalized customer experiences.Design and implement automation workflows to streamline operations, enhance agent productivity, and...

  • Amazon Connect Expert

    2 weeks ago

    Dombivli, Maharashtra, India beBeeContactCenter Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    About the RoleWe are seeking a seasoned professional to fill a key position in our organization. The ideal candidate will possess a strong background in contact center technologies and experience with Amazon Connect.Solution Architecture & Design: Design, implement, and integrate scalable contact center solutions using Amazon Connect and AWS services...

  • Senior CX Solutions Expert

    2 weeks ago

    Dombivli, Maharashtra, India beBeeCustomerExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Expert Customer Experience ProfessionalWe are seeking a seasoned Senior CX Solutions Specialist to lead our customer experience initiatives.The ideal candidate will have hands-on experience with contact centre technologies, strong analytical and problem-solving skills, and the ability to optimize customer journeys through innovative UI/UX solutions and...