Expert Contact Center Solution Architect

9 hours ago


Dombivli, Maharashtra, India beBeeExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Genesys Cloud Contact Center Engineer Role

This is a pivotal role that requires extensive experience with Genesys solutions and a profound understanding of contact center operations.

Responsibilities:
  • Design and Engineering Functions - Establish standards and blueprints for Genesys Cloud solutions, ensuring new functionality aligns with these standards.
  • Operations and Maintenance - Manage operational run, enhancements, and platform changes for Genesys Cloud solutions.
  • Supplier Management - Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Stakeholder Engagement - Engage with country representatives, internal IT stakeholders, and product delivery managers to share knowledge and best practices.
Requirements:
  • A minimum of 3-5 years of experience working with Genesys Cloud contact center solutions.
  • Hold or be highly proficient in Genesys Certified Professional (GCP) or equivalent certifications.
  • Possess a Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in designing and implementing contact center solutions.


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