Highly Skilled Technical Support Professional Wanted

2 days ago


India Luxoft Full time
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team at Luxoft in Australia.

This is an exciting opportunity to work with modern, cloud-based systems and streamline critical business processes.

About the Role

As a Technical Support Engineer, you will be responsible for troubleshooting file transfer failures and processing failed files before the agreed cutoff time. You will also maintain documentation of production issues, production run-books, and assist in documenting operational best practices.

You will handle Conference Bridge during critical production downtime (P1 and P2 incidents).

Key Responsibilities
  • Troubleshoot file transfer failures and process failed files before the agreed cutoff time.
  • Maintain documentation of production issues, production run-books, and assist in documenting operational best practices.
  • Handle Conference Bridge during critical production downtime (P1 and P2 incidents).
Requirements

To be successful in this role, you will need:

  • 4-6 years' experience in a similar role.
  • Hands-on experience with PowerShell scripting, XCOM, SFTP, job scheduling.
  • Knowledge of networking concepts.
  • Knowledge of Azure cloud concepts.
  • Excellent communication skills (verbal and written), proactive, willing to learn, and work independently.
Nice-to-Have Skills

The following skills would be advantageous:

  • Good knowledge of Unicenter tool, Revsoft, or any scheduling tool.
  • Good knowledge of Shell scripting.
  • Banking domain application support knowledge.
  • Strong ITIL process knowledge.
  • Ability to prioritize and perform multiple tasks.
  • Good team player, willingness to support in shifts and weekends if required.
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of AU$120,000 - AU$150,000 per annum, depending on experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and opportunities for career growth and development.



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