Senior Client Growth Specialist

3 days ago


Vijayawada, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

As a Customer Success Manager, you will play a pivotal role in ensuring the long-term prosperity of our clients.

Key Responsibilities
  • Act as the primary point of contact for technical inquiries and escalations, collaborating with Support, Product Management, and other relevant teams to deliver seamless customer experiences.
  • Help customers develop comprehensive success plans, outlining critical goals and key performance indicators, and provide expert guidance in achieving these objectives.
  • Measure and report on customers' achievement of these key performance indicators both internally and externally.
  • Collaborate closely with Account management teams to secure contract renewals and drive business growth.
  • Identify opportunities for expanding usage across the customer's organization and develop strategies to capitalize on these opportunities.
Requirements
  • A minimum of 5 years of experience in customer success/project management, with a proven track record of success, particularly in managing major accounts.
  • Technical expertise in cybersecurity with strong analytical and project management skills.
  • A proactive approach to problem solving, with the ability to make independent decisions and drive results.
Benefits

This is an exceptional opportunity to join a dynamic team and contribute to the success of our clients. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply.



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