Sales B2C Team Director

22 hours ago

Jaipur, Rajasthan, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Sales B2C Team Lead

As a Sales B2C Team Lead, you will be responsible for supervising and driving high-performance sales teams. Your role will include tracking daily performance, coaching team members, maintaining quality and conversion standards, and ensuring every guest interaction aligns with the brand's experience and booking goals.

Key Responsibilities:

  • Ensure 100% achievement of monthly sales targets by driving team performance, daily monitoring, and timely interventions.
  • Maintain a minimum team conversion rate of 7% (without tools) and 20% (with CRM, AI bot support).
  • Publish daily reports covering lead allocation, call volume, follow-up status, and conversions.
  • Implement sales initiatives, monitor results, and refine strategies to meet benchmarks.
  • Ensure timely log-ins, CRM usage, proper call tagging, and adherence to SOPs.
  • Resolve escalated or complex guest queries promptly. Support team in converting high-value leads.
  • Maintain attrition below 30% through regular team engagement, transparent communication, and strong leadership.
  • Delegate responsibilities meaningfully to promote individual team member growth.
  • Share daily property and policy updates. Identify and groom one high-potential team member per quarter for promotion.
  • Conduct regular call audits using a checklist. Provide constructive feedback and create improvement plans.
  • Coordinate with CRM, Experience, and Inventory teams to align strategy and resolve issues quickly.
  • Foster a motivating team environment. Publicly recognize achievements and privately address concerns.
  • Lead onboarding and training for new joiners. Ensure readiness within 7 working days.
  • Conduct structured weekly one-on-one reviews. Provide written, data-backed feedback.
  • Maintain a live dashboard of open, active, and follow-up leads. Ensure no guest remains unattended.
  • Drive bookings for low-occupancy or priority properties according to the allocation strategy.

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