Customer Support Analyst III/IV

4 days ago


Hyderabad, Telangana, India GHX Full time

Job Summary

A Technical Support Specialist at GHX will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong working knowledge of GHX's internet-based exchange system and be able to troubleshoot and resolve customer issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and the GHX Community Web Portal
  • Work collaboratively with other team members to develop effective and timely solutions for customers
  • Utilize the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems
  • Contribute to the Customer Support Knowledge Base to provide symptom and resolution information about new issues and update information for known issues

Required Skills:

  • Excellent communication and technical skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced dynamic environment

Preferred Skills:

  • Working knowledge of EDI-X12
  • Experience with Salesforce

Qualifications:

  • Bachelor's degree in computer science or related field
  • 3-6 years of related work experience


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