Customer Support Analyst III/IV
4 days ago
Job Summary
A Technical Support Specialist at GHX will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong working knowledge of GHX's internet-based exchange system and be able to troubleshoot and resolve customer issues in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to customers via phone, email, and the GHX Community Web Portal
- Work collaboratively with other team members to develop effective and timely solutions for customers
- Utilize the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems
- Contribute to the Customer Support Knowledge Base to provide symptom and resolution information about new issues and update information for known issues
Required Skills:
- Excellent communication and technical skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced dynamic environment
Preferred Skills:
- Working knowledge of EDI-X12
- Experience with Salesforce
Qualifications:
- Bachelor's degree in computer science or related field
- 3-6 years of related work experience
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