IT Service Delivery Lead

2 weeks ago


Pune, Maharashtra, India Syngenta Full time

About Us

Syngenta is a leading agriculture innovation company dedicated to improving global food security. We enable millions of farmers to make better use of available resources through world-class science and innovative crop solutions.

Job Description

We are seeking an experienced IT Service Delivery Lead to oversee the delivery of IT services, ensuring they meet agreed-upon service level agreements (SLAs) and key performance indicators (KPIs). The successful candidate will be responsible for ensuring application performance, availability, and security meet or exceed SLAs.

Key Responsibilities

  • Implement and maintain ITIL best practices and processes
  • Oversee the incident management process, ensuring timely resolution of issues
  • Lead problem management activities to identify root causes and prevent recurrence
  • Collaborate with cross-functional teams to define and deliver IT services

Requirements

  • At least 8-10 years of experience in IT management or a related field
  • Strong knowledge of ITIL framework and best practices
  • Knowledge of Agile and DevOps methodologies
  • Experience with service management tools (e.g., ServiceNow)


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