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IT Service Delivery Lead

2 weeks ago

Pune, Maharashtra, India Deutsche Bank Full time
Key Responsibilities

The IT Service Delivery Lead will play a critical role in the delivery of high-quality IT services to our customers. Key responsibilities will include developing and executing IT service management processes, managing incident and problem management activities, and collaborating with cross-functional teams to drive business outcomes. The ideal candidate will have a strong background in IT service management, excellent leadership and collaboration skills, and the ability to work effectively in a fast-paced environment. Additionally, they will need to have experience with various IT tools and technologies, including ticketing systems, monitoring tools, and automation frameworks.