Site Reliability Engineer Lead

24 hours ago

Chennai, Tamil Nadu, India Bounteous Full time
Job Title: Site Reliability Engineer Lead

We are seeking a highly skilled Site Reliability Engineer Lead to join our team at Bounteous x Accolite. As a Site Reliability Engineer Lead, you will be responsible for owning the outcomes of the incident management process and leading a team of 24/7 site reliability engineers within the technology department.

Key Responsibilities:

* Provide strategic direction for the team and meticulous oversight of the incident management process, ensuring smooth navigation through the incident life cycle.
* Allocate resources effectively, including personnel and tools, to address incidents promptly and provide the necessary 24/7 coverage.
* Oversee the development of automation scripts and tools to reduce manual intervention and improve system efficiency using our APM tools.
* Coordinate with cross-functional teams, manage communication with stakeholders, and provide regular status updates.
* Guide teams in making informed decisions and implementing solutions during incident responses.
* Lead investigations to determine root causes and implement corrective actions to prevent recurrence.

Requirements:

* Strong background in cloud technologies and a proactive approach to identifying and resolving issues before they impact the business.
* Proficiency in using monitoring and alerting tools, such as New Relic and Datadog.
* Ability to analyze and interpret alerts and logs to pinpoint the source of the issue.
* Ability to quickly identify and prioritize critical issues.
* Experience with incident management processes and tools, such as PagerDuty.
* Strong problem-solving skills to diagnose and resolve system and application issues.
* Proficiency in using diagnostic tools and techniques, such as logs analysis, tracing, and profiling.
* Strong working knowledge of operating systems, such as Linux and Windows, and system administration tasks.
* Familiarity with key system components, such as CPU, memory, disk, and network.
* Basic knowledge of database management and troubleshooting, such as MySQL, PostgreSQL, and MS-SQL.
* Experience with managing cloud resources and troubleshooting cloud-specific issues.
* Clear and concise communication skills to convey the status and impact of the outage to stakeholders.
* Ability to coordinate effectively with different teams, such as development, operations, and support.
* Ability to remain calm and focused under pressure.
* Effective time management to handle multiple tasks and prioritize urgent issues.

About Bounteous x Accolite:

Bounteous x Accolite is a global digital agency that helps ambitious brands succeed in a rapidly changing world. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Our team of 5000+ employees spans North America, APAC, and EMEA, and we partner with leading technology providers. We are committed to promoting an inclusive environment and are proud to be an equal opportunity employer.

How to Apply:

If you are a motivated and experienced Site Reliability Engineer Lead looking for a new challenge, please submit your application. We look forward to hearing from you.

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