Experienced Technical Lead Wanted

1 day ago

Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 10,00,000

Senior Technical Process Executive Job Description

Senior Technical Process Executive - Windows Support

We are looking for a seasoned Senior Technical Process Executive to lead our Windows Support team. This key role involves providing exceptional technical support to customers via chat.

  • Act as the first point of contact for customers requiring assistance with Microsoft Windows & O365 issues.
  • Deliver swift, clear, and effective solutions through chat support.
  • Ensure a positive experience by demonstrating empathy and patience while troubleshooting.
  • Leverage technical expertise to diagnose and resolve complex problems.

To excel in this position, you will need:

  • Exceptional written and verbal communication skills.
  • Prior experience in technical support via chat in Business to Customer environments.
  • A strong problem-solving approach and ability to thrive in fast-paced situations.
  • A customer-centric mindset and patience to handle intricate queries.

This is an excellent opportunity to work with a global leader and advance your technical support career. The ideal candidate will possess excellent technical knowledge and have experience working with customers to resolve complex issues.

Benefits and Requirements

The successful candidate will receive comprehensive training and onboarding to ensure they are equipped to excel in this role. They will also have access to cutting-edge technology and tools to enhance their performance.

Key responsibilities include:

  • Providing expert technical guidance to customers via chat.
  • Collaborating with internal teams to resolve complex issues.
  • Maintaining up-to-date knowledge of Microsoft Windows & O365 products.

Strong communication and interpersonal skills are essential for success in this role.

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