SLA Governance Specialist

3 days ago


Thoothukudi, Tamil Nadu, India beBeeSLAGovernance Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Service Level Agreement Coordinator Job

This role involves managing and governing Service Level Agreements to ensure effective collaboration between internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams.

  • We are seeking an experienced professional to coordinate SLA issuance with various teams, manage SLA signatures, and ensure legal documents align with project deliveries.
  • The ideal candidate will have strong knowledge of legal documentation, data protection, and IT security, as well as experience in SLA governance and management.

Responsibilities:

  • SLA coordination with internal stakeholders, project managers, and external providers.
  • SLA signature management and review.
  • Ensuring legal documents align with project deliveries and escalating blocking issues when necessary.
  • Developing and maintaining KPIs for SLA performance.
  • Scheduling committee meetings and preparing agendas.
  • Collaborating with Legal and Compliance teams to adapt to evolving regulatory requirements.
  • Initiating contracts for purchase or in-house applications.
  • Reviewing SLA performance with beneficiaries and providers.

Requirements:

  • 10+ years of experience in SLA management, with a focus on Internal Contracts.
  • Strong knowledge of legal documentation, data protection, and IT security.
  • Bachelor's degree or equivalent qualification.

About this Role:

This is an exciting opportunity to join our team as a Service Level Agreement Coordinator. If you have the skills and experience we're looking for, we'd love to hear from you.



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