Senior Operations Manager

1 day ago

Delhi, Delhi, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 20,00,000
Key Program Manager Role

We are seeking an experienced Program Manager to oversee program operations in South Asia. As a key member of our operational team, you will be responsible for hiring, training, and driving performance of trip leaders who lead land tours in South India and Sri Lanka.

  • Hire and train trip leaders based on their cultural fit with our company values.
  • Develop hiring and training plans to staff all departures with high-performing trip leaders.

Responsibilities include:

  • Live coaching of trip leaders via phone calls, video conferences, and in-person meetings.
  • Support trip leaders' performance by riding along on tours.
  • Plan and lead annual trainings and mini-trainings in South India and Sri Lanka to support the trip leader team's achievement of excellence goals.
  • Assign trip leaders based on past performance and company needs.
  • Interact regularly with travelers on-site.
  • Provide 24/7 emergency support for all trip leaders.
  • Manage administrative duties while on the road and in the office.
Requirements and Qualifications
  • At least 3 years of experience in hiring, training, coaching, and managing individual and team performances (travel sector is an advantage).
  • A strong and engaging leader who is flexible, analytical, creative, independent, and highly organized.
  • Well-known about South India and Sri Lanka.
  • Proven ability to motivate people while building relationships based on trust, accountability, and mutual respect.
  • General administrative skills including working knowledge of databases and Microsoft Office - Word & Excel.
  • Ability to travel up to 50% of the time.
  • Excellent verbal and written command of the English language.
  • Confidence in public speaking and presentation.

Why This Role Matters

This role is critical in ensuring the success of our land tours in South Asia. If you have a passion for leadership and program management, we encourage you to apply.

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