IT Operations Management Specialist

1 week ago

Gulbarga, Karnataka, India beBeeITomEngineer Full time ₹ 20,00,000 - ₹ 25,00,000
ITOM Engineer Position

Job Summary:

We are looking for an experienced IT software development professional with a strong background in IT operations management. The ideal candidate will have excellent technical, analytical skills, and be highly collaborative.

Key Responsibilities:

  • Design, develop, test, and configure business requirements on the ServiceNow platform, focusing on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management, Asset Management, Performance Analytics, AIOps, Predictive Intelligence, and Integration Hub.
  • Capture requirements from business stakeholders and SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare high-level design (HLD) and low-level design (LLD), architecture designs, and technical documentations as specified.
  • Work with the platform team to update technology direction and strategy, manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.

Required Skills and Qualifications:

  • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP).
  • Expert knowledge on configuring CMDB, CSDM model, Discovery, Service Mappings with Impact, Root Cause Analysis, Event, Alert, Incident Management rules, Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON, and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence, and designing KPI-driven Reporting & Dashboards.
  • Develop and manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual, etc.

What We Offer:

The successful candidate will have the opportunity to work on challenging projects, collaborate with a talented team, and grow professionally in a dynamic environment.

Other Information:

This is a full-time position that requires regular working hours. The candidate should have good communication skills and be able to work effectively in a team environment.

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