
Senior Front Desk Manager
5 days ago
Job Overview:
The Front Desk Team Leader is responsible for overseeing the front desk operations, ensuring exceptional guest service and achieving business objectives.
Main Responsibilities:
- Support the management of the front desk team by fostering a positive work environment and promoting collaboration among team members.
- Lead by example to set high standards for excellent guest service and operational efficiency.
- Assist with administrative tasks, including budgeting, forecasting, and financial management.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Train staff on key skills, including credit policies, same-day selling procedures, and other essential competencies.
Requirements:
- High school diploma or equivalent, or 2-year degree in Hospitality, Business Administration, or related field.
- At least 2 years of experience in guest services, front desk, or related areas, or an equivalent combination of education and experience.
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