Cloud Support Leadership Position

16 hours ago

Alwar, Rajasthan, India beBeeManagement Full time ₹ 1,13,33,300 - ₹ 1,51,18,900
Job Opportunity: Cloud Support Manager

The Cloud Support Manager will report to the Director, Cloud Support and will be responsible for aligning efforts to meet customer needs.

Key Responsibilities:
  • Work with senior team members to plan, organize, coordinate, execute projects and initiatives.
  • Manage meetings, document interactions with actions and next steps.
  • Diligence in follow-up and follow-through.
  • Create, update, present project plans.
  • Organize work to achieve positive outcomes.
  • Encourage use of agile work management processes.
  • Facilitate weekly, bi-weekly sprints for assigned teams.
  • Help team members prioritize workload.
  • Maintain a healthy team by empowering, motivating, and building trust.
  • Set goals for team members.
  • Present weekly progress reports.
  • Have good control on the work management process to adapt and course correct with agility.
  • Identify improvement areas, plan, and execute improvement items.
  • Summarize problems at hand for senior stakeholder consumption.
  • Prepare and participate in status meetings, governance meetings.
  • Setup, coordinate and manage triage sessions with customers and partners.
  • Must be able to technically guide the team.
  • Communicate proactively with customers and internal team members to deliver business value as a part of daily work management.
  • Coach, guide, mentor other members of the team/organization.
  • Support team in developing process knowledge base.
  • Setup knowledge base for the team to refer and enrich it continuously.
Working Conditions:
  • Ability to work in remote and/or office setting.
  • Fast paced environment with tight deadlines.
  • Support offshore hours / multiple time zones.
  • Flexibility with working hours based on team and client needs.

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