
Customer Support Representative
2 weeks ago
Job Opportunity: Customer Support Specialist
We are seeking a highly skilled and customer-focused professional to deliver exceptional service, resolve issues, and ensure a positive experience across various channels.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify and resolve customer issues efficiently while maintaining a positive attitude.
Provide accurate, valid, and complete information by utilizing the right tools and resources.
Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
Escalate unresolved issues to the appropriate departments as necessary.
Follow established communication procedures, guidelines, and policies.
Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.
Required Skills and Qualifications:
Proven customer support or client service experience is preferred.
Excellent communication and interpersonal skills.
Ability to multi-task, prioritize, and manage time effectively.
Strong problem-solving skills and attention to detail.
Benefits:
This role offers a challenging and rewarding work environment where you can grow your career and develop your skills.
Others:
A high school diploma or equivalent; a college degree is a plus.
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