Reliability Engineer for Cloud Operations

1 day ago

Pune, Maharashtra, India Quorum Software Full time

About the Role:

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Quorum Software is seeking a highly skilled Reliability Engineer to join our team in Pune, India. As a key member of our cloud operations team, you will play a critical role in designing and implementing scalable observability solutions, ensuring the reliability and efficiency of our cloud-based systems.

About Us:

Quorum Software connects people and information across the energy value chain, providing innovative software solutions to optimize business workflows. With a strong commitment to diversity, equity, and inclusion, we foster a culture of collaboration and knowledge sharing. Our team members are passionate about delivering exceptional results, and we're looking for like-minded professionals to join us.

Your Responsibilities:

  • Design and Implement Observability Solutions: You will design and implement scalable observability solutions, including monitoring, logging, tracing, and alerting, with a strong focus on minimizing downtime. Experience with monitoring/alerting solutions is essential.
  • Instrumentation and Integration: Work closely with development teams to ensure proper instrumentation of applications, services, and infrastructure components for comprehensive observability.
  • Cloud Platforms: Strong understanding of public cloud services and architecture, familiarity with VMware private cloud solutions, and hands-on experience with hybrid cloud environments.
  • Incident Response and Resolution: Play a key role in incident response by utilizing observability tools to quickly identify and resolve issues, minimizing downtime and impact on end-users.
  • Performance Optimization: Collaborate with development teams to analyze performance metrics and implement optimizations to enhance system reliability and efficiency.
  • Automation and Scripting: Develop automation scripts and tools to streamline observability processes, ensuring timely data collection and analysis.
  • Capacity Planning: Contribute to capacity planning efforts by analyzing observability data to forecast future resource requirements, proactively address potential bottlenecks, and identify under- or unutilized resources.
  • Collaboration, Knowledge Sharing, Documentation: Foster a culture of collaboration by sharing insights and best practices with cross-functional teams, provide training and guidance to promote observability best practices, assist with creation of solution documentation, and partner with internal and vendor resources to evangelize solutions.
  • Continuous Improvement: Stay abreast of industry trends and emerging technologies in observability and contribute to the continuous improvement of our observability strategy and tools.

What We Offer:

  • An estimated salary of ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.
  • A dynamic and inclusive work environment that values diversity, equity, and inclusion.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A collaborative and supportive team environment that fosters knowledge sharing and innovation.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Requirements:

  • 5-8 years of relevant experience in cloud operations, IT service management, or a related field.
  • Experience with public and private cloud platforms, including AWS, Azure, and VMware.
  • Background in IT operations, including managing datacenter/public cloud infrastructure and IT services.
  • A track record of actively seeking and implementing improvements in cloud operations processes and technologies.
  • Experience with ensuring adherence to SLOs for response and resolution of alerts and incidents.
  • Excellent written and verbal communication skills and customer empathy.
  • Familiarity with ITIL (Information Technology Infrastructure Library) framework, particularly incident management, problem management, and change management.
  • Understanding of cloud security best practices and compliance standards.
  • Strong problem-solving skills to analyze complex issues, identify root causes, and implement effective solutions.
  • Strong documentation skills to maintain records of operational procedures, incident reports, and other relevant documentation.

Nice to Have:

  • Certifications related to AWS, Azure, and ITIL frameworks are a plus.

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