Business Intelligence Specialist

3 days ago

Aligarh, Uttar Pradesh, India beBeeData Full time US$ 70,000 - US$ 85,000
Job Title: Reporting and Analytics Expert

Vitelco offers end-to-end Information Technology (IT) services globally, specializing in software development, testing, DevOps, and IT operations. Our goal is to deliver comprehensive, flexible, and value-added solutions.

This role is based in Kuwait and requires analyzing data from various sources to prepare reports on campaigns and customer lifecycle activities.

  • Prepare critical insight reports related to campaigns and customer lifecycle activities.
  • Create reports requested by customers and teams using reporting tools, conducting analyses of postpaid and prepaid customers.
  • Produce reports that directly impact the customer lifecycle, such as KPIs and ROI, to measure campaign effectiveness.
  • Build regular dashboards and publish performance summaries.
  • Measure campaign performance using metrics such as customer acquisition, retention, engagement, and revenue growth for both postpaid and prepaid segments.
  • Use data analytics to understand customer segments, behaviors, and preferences.
  • Provide recommendations to improve customer experience and develop campaign strategies.

Required Skills:

  • At least 5+ years of experience in the telecommunications sector, preferably related to the customer lifecycle and/or Business Intelligence.
  • Minimum of 4 years of experience in analytical reporting and dashboard creation.
  • Strong attention to detail, excellent analytical thinking, and problem-solving skills.
  • Bachelor's or MBA degree in Data Analytics, Statistics, Marketing, Business, or a related field.
  • Minimum of 4 years of experience with data analysis tools, particularly SQL, Excel, and big data queries. Experience with tools like Tableau or Power BI is a plus.
  • Ability to manage large datasets while maintaining data integrity.
  • Strong communication skills with the ability to explain complex data to non-technical stakeholders.
  • Knowledge of campaign metrics, customer lifecycle management, and campaign performance concepts.
  • Proficiency in English.

Preferred Qualifications:

  • Extensive experience in campaigns, CRM, or customer-facing domains, and experience with customer lifecycle and campaign processes in large companies.
  • Ability not only to generate reports but also to define metrics, interpret data, and develop strategies accordingly.
  • Knowledge of Arabic - preferred but not required.

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