Operational Executive

4 days ago

Allahabad, Uttar Pradesh, India beBeeExecutive Full time ₹ 16,00,000 - ₹ 24,00,000

Empowered by innovation, our team excels in Cloud, AI, and Digital technologies.

Leadership Role:

As a Leadership Professional, you will oversee the IT support team, ensuring smooth operations and efficient service delivery.

Key Responsibilities:
  • Team Management: Direct and manage a team of IT support technicians to achieve seamless performance.
  • Workload Management: Distribute workload effectively, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide expert guidance and support to team members, helping them troubleshoot issues and resolve problems efficiently.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, offering ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive work environment.
  • Communication: Communicate effectively with team members, management, and stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to company policies, procedures, and industry standards.
  • Documentation: Maintain accurate documentation of IT support processes and procedures.
  • Continuous Learning: Stay updated on the latest technologies and trends in IT support, providing ongoing training and development for the team.
  • Strategic Planning: Develop and implement strategic plans to drive business growth and success.
  • Change Management: Lead the team through change, fostering a culture of adaptability and resilience.

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