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Content Developer
2 weeks ago
Technical Content Developer Role
This is a unique opportunity to excel as a Technical Content Developer in our dynamic organization. We are seeking an expert in creating customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for cutting-edge cloud services, automation, and Network Management products.
The ideal candidate will possess strong collaborative skills and have a proven track record of delivering high-quality technical content while grasping and translating complex technologies into easy-to-use content for our customers.
Responsibilities:- Design, develop, deliver, and maintain customer-facing, best-in-class user content.
- Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
- Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
- Analyze specifications and product descriptions and recommend the best documentation approach.
- Learn the customer experience through hands-on usage of our cloud networking products.
- Follow established style and process guidelines to provide consistency and completeness.
- Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.
- Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
- 5+ years of experience producing technical content.
- BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
- Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
- Ability to research complex technical concepts (independently and collaboratively).
- Familiarity with XML authoring, content management, and courseware development tools.
- Strong problem-solving skills: ability to make progress with less-than-complete information.
- Excellent communication and collaboration skills.
