Digital Transformation Expert

2 days ago

India beBeeMarketing Full time US$ 10,00,000 - US$ 15,00,000

About us:

Pixis is a codeless technology company based in the US. Our mission is to empower brands to scale their performance marketing efforts and make data-driven decisions seamlessly.

Since its inception, we have been on a journey to develop powerful AI infrastructure that equips marketers with robust plug-and-play AI products, 200+ proprietary self-evolving AI models without requiring any coding expertise.

We are backed by prominent investors, including SoftBank Vision Fund 2, Touring Capital, Grupo Carso, General Atlantic, Celesta Capital, and Chiratae Ventures.

Our customer base comprises global brands such as DHL Express, Joe & The Juice, Claroshop, Allbirds, L'Oreal, HDFC Bank, Skoda, Swiggy, Clar, and SmartAsset, among others.

Today, our talented team of 300+ spread across 14 geographies focuses on building transformative AI products to help customers maximize their marketing and demand generation potential.

Why Pixis?

We believe that nothing is impossible when you fail fast and learn faster, eliminate hierarchy, prioritize teamwork, provide constructive feedback, and disagree when necessary. These values guide our actions, reflected in our employees and products.

About the role:

  • Manage customer experience, upsell/cross-sell, and maintain net promoter score hygiene.
  • Analyze data and insights to drive customer growth success and marketing strategies.
  • Play a key role in setting goals and tracking the success of Pixis solutions provided to customers.
  • Act as an AI marketing solutions expert to identify, create, and implement marketing solutions achieving measurable business results for partners.
  • Design metrics and measures for determining ROI on Pixis products and become an evangelist for all Pixis products educating clients on product solutions and best practices.
  • Effectively address customer satisfaction and manage diverse issues until resolved, coordinating internal resources interacting with each customer.
  • Understand and assess customer requirements, level of adoption of the service, and assess the risk in renewing the current contract.
  • Build thorough understanding of client's brand, business, customers, and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
  • Develop industry best practices, media strategies, and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks, and research protocols.
  • Generate reports and present performance snapshots to internal stakeholders.

About you:

  • Proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc., and analytic tools such as Omniture, GA, Appsflyer, Kochava, etc.
  • Achieving revenue targets for customers on a timely basis.
  • Problem solver who can independently translate high-level goals into actionable plans.
  • Growth mindset – creative and diligent. Be able to multitask, prioritize, rapidly iterate, and manage communications with different functions in a fast-paced startup environment.

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