Technical Product Manager

2 weeks ago


Hyderabad, Telangana, India myGwork Full time

About the Role:

As a Technical Product Manager for Customer Service Automation at myGwork, you will play a pivotal role in driving the vision of using Artificial Intelligence (AI) with Large Language Models (LLMs) to enhance customer service experiences. You will collaborate closely with science and engineering teams to determine product development strategies that optimize customer handling time.

Responsibilities:

  • Own the roadmap strategy and definition for customer service automation products
  • Collaborate with WWCS product and engineering stakeholders to leverage LLMs in our redesigned customer service associate interface
  • Drive data-driven decision making to improve customer journeys and reduce handling time
  • Work directly with the science team to identify opportunities for AI-powered solutions
  • Represent critical customers and stakeholders during executive-level prioritization and planning

Requirements:

  • Bachelor's degree in Computer Science or related field
  • Experience owning/driving roadmap strategy and definition
  • Experience contributing to engineering discussions around technology decisions and strategy
  • Experience managing technical products or online services
  • Effective communication skills with cross-functional teams

Preferred Qualifications:

  • Experience with analytical tools such as Tableau, Qlikview, QuickSight
  • Experience building and driving adoption of new tools

About Us:

myGwork is an inclusive employer and a member of the LGBTQ+ business community. As a pioneer in customer service automation, we strive to create earth's best customer experiences through empowering customers to resolve issues quickly and efficiently. If you're passionate about this role and want to make a global impact, please apply.

Salary: $120,000 - $160,000 per year, depending on experience and qualifications.



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