
Unix Support Specialist
1 week ago
Job Title: Unix Support Specialist
Role Overview:
- Deliver advanced technical support for Unix systems in a high-stakes banking environment.
- Evaluate and enforce compliance with industry-standard security frameworks, including PCI DSS, SWIFT, and local regulatory requirements.
Main Responsibilities:
- Maintain optimal system availability, performance, and security; participate in regular disaster recovery and business continuity planning exercises.
- Analyze complex incidents and oversee approved platform modifications.
- Investigate recurring issues, implement permanent fixes, and optimize configurations to enhance reliability and efficiency.
- Collaborate with vendors to resolve technical cases and plan firmware/patch deployments.
- Verify post-change system health and maintain accurate documentation and runbooks.
- Foster strong relationships with operations, security, audit, and business stakeholders through clear communication and transparent issue resolution.
- Demonstrate proactive ownership and readiness for 24/7 support and on-call rotations.
Key Requirements:
- Proficiency in ITIL processes (Incident, Change, Problem, Knowledge Management).
- Strong understanding of Unix system administration, including configuration management, job scheduling, and performance tuning.
- Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
- Excellent problem-solving skills, with a focus on root cause analysis and long-term solution implementation.
- Strong written and verbal communication skills, with experience in documenting technical procedures and communicating with cross-functional teams.
- Capacity for continuous learning, staying up-to-date with industry trends, best practices, and emerging technologies.
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