Delivery Operations Manager
4 days ago
We're seeking a seasoned Delivery Operations Manager to oversee the day-to-day management of customer support operations for our clients in the Oracle Fusion HCM SAAS space.
About Mergen Partners Private Limited:
Mergen Partners Private Limited is a leading provider of top talent solutions, helping innovative companies drive their success. Our team of experts partners with clients to deliver exceptional results and foster long-term relationships.
**Job Description:**
As a key member of our delivery team, you'll be responsible for managing client relationships, handling escalations, overseeing resource allocation, and ensuring seamless operations. Your primary focus will be on delivering high-quality support services that meet or exceed client expectations.
**Key Responsibilities:**
- Day-to-Day Support Operations: Manage Fusion HCM SAAS customer support, ensuring prompt issue resolution and maintaining high service standards.
- Client Communication: Lead weekly, monthly, and quarterly business review (QBR) calls with clients to assess project progress, gather feedback, and ensure satisfaction.
- Escalation Management: Handle and resolve customer escalations swiftly, ensuring effective communication and problem-solving.
- Resource & Productivity Management: Allocate resources efficiently, optimize productivity, and guide skill development to align with project requirements.
- Deadline & SLA Management: Ensure timely completion of project milestones and adherence to delivery deadlines while maintaining SLAs.
**Requirements:**
- Fusion HCM Knowledge: Strong understanding of Fusion HCM applications, with the ability to manage complex support operations and guide clients through the platform.
- Project Management Expertise: Proven experience managing customer support operations, delivery timelines, and cross-functional teams in a SAAS environment.
- Client Relationship Skills: Excellent communication skills with a track record of managing client expectations, conducting successful QBRs, and resolving escalations.
- Results-Oriented: Focused on meeting delivery deadlines, SLAs, and achieving high customer satisfaction ratings.
**Benefits:**
- Competitive Salary: ₹1,200,000 - ₹2,500,000 per annum (based on experience)
- Remote-First Work Environment: Enjoy flexible working hours and work from the comfort of your own home
- Opportunities for Growth: Advance your career by working on complex Fusion HCM projects and collaborating with diverse clients
- Dynamic Environment: Engage with new challenges and drive positive change in the Fusion HCM ecosystem
-
Senior Managers Operations and Delivery
4 weeks ago
India KritiLabs Technologies Full timeKritilabs Technologies are seeking experienced senior management professionals to join our Operations and Delivery team. Focus being implementation of complex IT solutions - ideally people with strong background in implementation of large-scale infra projects will be welcome to join. The role will involve planning, executing and delivering projects...
-
Delivery Manager
1 month ago
india LTIMindtree Full timeDescription:Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on profitability, customer satisfaction and people development. Responsibilities:...
-
Delhi Delivery Operations Team Manager
2 weeks ago
India LAYAJI Full timeWe are seeking an experienced Team Manager for our delivery operations in Delhi to lead and manage a team of professionals. This role will play a key part in driving the success of our delivery services, ensuring high levels of customer satisfaction and efficiency.About LayajiLayaji is a leading provider of logistics and delivery services, with a strong...
-
General Manager | General Manager | india
4 weeks ago
india General Manager Full timeThe ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members. ResponsibilitiesProvide leadership and direction to a team of people Manage operations and finances of business Recruit and...
-
Delivery Manager
4 weeks ago
India V-Rich Natural Products Full timeCompany Description V-Rich is a leading dairy and natural products company dedicated to providing high-quality, pure, and natural food products to families. With our own dairy farm and a commitment to ensuring adulteration-free products, we have earned the trust of countless parents who want the best for their children. We are now seeking a dynamic...
-
Cloud Operations Delivery Lead
4 weeks ago
India Deltek Full timeCloud Operations Delivery LeadElevate customer satisfaction by leading the delivery of our SaaS solutions as part of the leadership team. Collaborate closely with global leaders to align strategies and goals.About the Role:This is a senior leadership position responsible for overseeing the delivery of cloud operations. The successful candidate will be a...
-
HR Manager | HR Manager
2 weeks ago
india HR Manager Full timeHR Manager |Location - Hyderabad |Experience : 5 to 10 Years|Budget : 6 to &.2 Lpa|Contact Surbhi 9990738799 HR Manager / Senior HR Generalist Ideal Experience: 5–10 years in HR, preferably in a generalist or managerial role. Salary Range: ₹6 to 7.2 LPA Job Summary: The HR Manager/Senior HR Generalist is responsible for overseeing and managing...
-
Cloud Delivery Manager
2 months ago
India Deltek Full timeManager, Cloud Operations Delivery Position Responsibilities : Work as part of the leadership team that oversees the delivery of our SaaS solutions to ensure elevated levels of customer satisfaction. Interacting closely with established leaders in other countries to align strategies and goals. Function as in in-country lead for a technical account...
-
Delivery Manager
3 months ago
India TrueFan Full timeAbout TrueFan TrueFan is a leading series 'A' funded startup in the celebrity fan engagement space. Started in 2020 with IIT/SRCC alumni having multiple years of experience, the company is backed by marquee investors and industry veterans. The company, using its proprietary technology and deep celebrity connections offers solutions for both...
-
BJS Home Delivery | Digital Marketing Lead
2 weeks ago
india BJS Home Delivery Full timeExp: 5+ yearsVacancies- 1Qualification: GraduationLocation: IT Park, ChandigarhShift Time: 01:30 pm to 10:30 pm IST during summer and 02:30 pm to 11:30 pm IST during winter Days of work: 5 days working. Holidays: Only UK Bank Holidays The Company BJS Home Delivery is a young, independently owned, two-man home delivery business that is ambitious to improve...
-
Business operation head-it delivery
7 days ago
India BeaconFire Inc. Full timeBusiness Operation Head-IT Delivery About Us Beacon Fire is a leading technology solutions and services company applying innovations to help enterprises transform their business with operations in the US. Beacon Fire partners with leading Application Development & Modernization, Cloud & Data service providers that deliver cloud-agnostic services and...
-
Cloud Delivery Manager
2 months ago
India Deltek Full timeManager, Cloud Operations Delivery Position Responsibilities : Work as part of the leadership team that oversees the delivery of our SaaS solutions to ensure elevated levels of customer satisfaction. Interacting closely with established leaders in other countries to align strategies and goals. Function as in in-country lead for a technical account management...
-
Cloud Delivery Manager
2 months ago
India Deltek Full timeManager, Cloud Operations DeliveryPosition Responsibilities :Work as part of the leadership team that oversees the delivery of our SaaS solutions to ensure elevated levels of customer satisfaction. Interacting closely with established leaders in other countries to align strategies and goals.Function as in in-country lead for a technical account management...
-
Cloud Delivery Manager
2 months ago
india Deltek Full timeManager, Cloud Operations Delivery Position Responsibilities : Work as part of the leadership team that oversees the delivery of our SaaS solutions to ensure elevated levels of customer satisfaction. Interacting closely with established leaders in other countries to align strategies and goals. Function as in in-country lead for a technical account management...
-
HR Operations Delivery Lead
2 weeks ago
India R1 RCM Full timeSenior Program ManagerAbout the RoleWe are seeking a seasoned HR Operations expert to lead our team in delivering best-in-class HR services. As a Senior Program Manager, you will be responsible for overseeing HR Operations delivery on assigned R1 sites and collaborating with leadership to develop strategies for improving the hire-to-retire process.Key...
-
Loop AI
3 days ago
india Loop AI - Delivery Intelligence Platform Full timeCompany Overview:Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve...
-
Loop AI
3 days ago
india Loop AI - Delivery Intelligence Platform Full timeCompany Overview : Loop is building the enterprise co-pilot for restaurants, starting with delivery. Over the last 3 years, delivery & digital ordering grew 10x into a major source of restaurant’s revenue, throwing up fundamental operational and financial challenges. With Loop, restaurants can view their P&L in real time, automate closing books, improve...
-
Business Manager
2 weeks ago
India Livspace Full timeJob SummaryWe are seeking a seasoned Business Manager to lead project delivery and operations for our expanding business. The ideal candidate will have a strong background in project management, interior design, and construction.About the RoleThis is a unique opportunity to join Livspace as a key member of our team and contribute to the growth and success of...
-
india KritiLabs Technologies Full timeKritilabs Technologies are seeking experienced senior management professionals to join our Operations and Delivery team. Focus being implementation of complex IT solutions - ideally people with strong background in implementation of large-scale infra projects will be welcome to join. The role will involve planning, executing and delivering projects...
-
india KritiLabs Technologies Full timeKritilabs Technologies are seeking experienced senior management professionals to join our Operations and Delivery team. Focus being implementation of complex IT solutions - ideally people with strong background in implementation of large-scale infra projects will be welcome to join. The role will involve planning, executing and delivering projects...