
Customer Service Professional
2 days ago
We are seeking a skilled customer service professional to provide timely and accurate service delivery as per client standards.
The ideal candidate will have strong verbal and written communication skills, proficiency in computer applications including Excel & Word, and be able to maintain all documentation/tracking in the applications up to date for the processes.
The selected candidate will be responsible for inbound calling/international voice process (B2B or B2C), call audits, and onshore connects/communications.
Key Responsibilities:
- Ensure timely and accurate service delivery as per client standards
- Prompt response to queries from internal or external stakeholders
- Taking ownership of reporting work in the process
- Ensure compliance to all reports
- Inbound Calling/ International Voice Process (B2B or B2C)
- Maintain all documentation/tracking in the applications up to date for the processes
- Responsible for call Audits, efficient in onshore connects/Communications
Requirements:
- Fresher or 0 to 6 Months of Experience in Customer Service
- Strong verbal and written communication Skills
- Any Graduate (Expect B.tech and BSC)
No formal training is required but there will be an orientation program which covers our system, processes, and expectations.
The role offers numerous opportunities for growth and advancement.
You will receive guidance and support throughout your tenure with us.
We offer competitive compensation packages, excellent benefits, and recognition of individual contributions.
Other perks include flexible working hours and opportunities to participate in team-building activities.
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