
Strategic Business Operations Partner
2 weeks ago
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- Implement and monitor Regional/Vertical Internal Field Steering (IFS) Framework:
- Deploy and adopt the global IFS framework.
- Monitor data collection and reporting for IFS metrics.
- Collaborate with regional teams for effective utilization of IFS metrics.
- Analyze data for localized improvements.
Performance Analysis and Local Operational Intervention:
- Identify operational weaknesses and opportunities for improvement.
- Develop and implement targeted strategies to address performance gaps.
- Implement corrective actions with local leadership.
Commercial Performance Support and Compliance:
- Conduct audits of customer contracts.
- Assess risk related to client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Highlight trends and concerns from performance reviews.
- Collaborate with Sales, Solution Design, and Commercial Pricing teams.
Stakeholder Collaboration and Reporting:
- Act as primary point of contact for regional stakeholders.
- Prepare and present performance reports and dashboards.
- Several years of experience in recruitment or a similar role.
- Demonstrated experience with KPIs and operational metrics.
- Strong analytical skills to collect and interpret complex data.
- A solid understanding of commercial contracts and pricing structures.
- Proven ability to build relationships with diverse stakeholders.
- Excellent written and verbal communication skills.
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Human Resources Business Partner
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