Asst. Manager

2 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking an Asst. Mgr - Customer Support (Operation) to manage the end-to-end customer journey, from order booking to cash.

Roles & Responsibilities:

  • Customer Handling: Manage the entire customer journey from order booking to cash. Handle customer escalations, meet timelines, and attend meetings.
  • Order Processing: Process customer orders and review contracts. Communicate any discrepancies related to payment terms, price, or Incoterms to sales and/or the customer. Ensure orders are loaded into the system on time.
  • Planning & Coordination: Handle material pull-in and push-out for customer prepone/postponement requests, and manage overall material planning. Analyze customer forecasts and historical sales for material planning.
  • Invoicing & Payments: Manage invoicing, ensure compliance with GST, and follow up on payments.
  • Team Leadership: Lead a small team, providing coaching, and ensuring the achievement of KPIs (e.g., Time to Market, Stock days on hand).
  • Cross-Functional Collaboration: Coordinate with plants, suppliers, finance, and other cross-functional teams.
  • Reporting: Maintain MIS reports to track key operational metrics.

Key Skills:

  • Considerable experience in customer handling (direct, through mail, phone, etc.).
  • Strong proficiency in Excel analysis.
  • Experience with ERP systems (preferably SAP).
  • Excellent communication skills for interacting with customers and internal teams.
  • Knowledge of commercial terms/Incoterms.
  • Experience in leading a small team, with a focus on team building and achieving KPIs.
  • A positive attitude, with the ability to cope with pressure and be tactful in critical situations.
  • Good knowledge of GST.

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