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Compassionate Patient Care Advocate

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Job Role:

Patient Support Coordinators play a pivotal role in ensuring the seamless onboarding and navigation of patients within our healthcare system.

  • Key Responsibilities
  • Welcoming and supporting patients and caregivers during the onboarding process is essential to their overall experience.
  • Carefully coordinating meetings between patients and nutritionists promotes personalized care.
  • Aiding new patients and families through the onboarding process fosters a sense of security and trust.
  • Following up with patients who miss appointments re-engages them, promoting continuity of care.
  • Collaborating with hospital staff, nutritionists, and internal teams ensures patient needs are met efficiently.
  • Oversight of smooth operations at the nutrition centre guarantees effective support services.
Core Competencies:

A Patient Support Coordinator must possess exceptional interpersonal skills, adaptability, and the ability to work effectively in a dynamic environment.

  • Effective Communication: Strong verbal and written communication skills are vital for building rapport with patients, caregivers, and healthcare professionals.
  • Cultural Competence: Understanding local cultures and community contexts enables tailored support services.
  • Problem-Solving: Identifying and addressing patient concerns requires creative problem-solving and critical thinking.
  • Time Management: Prioritizing tasks and managing time efficiently ensures timely delivery of services.
Requirements:

To excel as a Patient Support Coordinator, you should have:

  • A graduate degree in any field; a Master's in Social Work is advantageous.
  • 1-2 years of experience in social sectors or community-facing roles.
  • Fluency in the local language and familiarity with the community context.
  • Basic Excel skills and comfort using technology.
  • A smartphone and strong mobile phone etiquette.
  • A passion for driving social change and patient well-being.

This position offers a unique opportunity to make a meaningful impact in the lives of patients and their families. If you are driven by empathy, creativity, and a desire to improve healthcare outcomes, we invite you to apply.