Centre Coordinator

2 hours ago

Ahmedabad, Gujarat, India beBeeCoordinator Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Centre Coordinator

We seek a highly organized Centre Coordinator to oversee the daily operations of our gymnastics centre.

As a key team member, you will be responsible for ensuring seamless execution of gymnastics classes, workshops, and events while delivering exceptional customer service to clients.

Key Responsibilities:
  • Lead/Inquiry Management
    • Receive and process booking inquiries from clients via phone or in-person interactions.
    • Ensure accurate and timely booking of gymnastics classes, workshops, and events based on availability and client preferences.
    • Maintain a well-organized booking system and update it regularly with new bookings, cancellations, and rescheduling requests.
    • Provide detailed information to clients regarding class schedules, pricing, and any specific requirements.
  • Schedule Coordination
    • Develop and maintain a master schedule for gymnastics classes, ensuring optimal utilization of available resources and instructors.
    • Coordinate with gymnastics instructors and staff to assign classes, manage substitutions, and ensure smooth scheduling operations.
    • Communicate any schedule changes or updates to instructors, staff, and clients promptly.
    • Resolve scheduling conflicts efficiently and prioritize customer satisfaction.
  • Client Relations
    • Serve as the main point of contact for clients, addressing their inquiries, concerns, and feedback in a professional and courteous manner.
    • Provide detailed information about the gymnastics programs, pricing options, and facility features to potential and existing clients.
    • Build and maintain positive relationships with clients, ensuring their needs and expectations are met.
    • Assist in resolving customer issues, escalating problems when necessary to the appropriate supervisor.
  • Administrative Support
    • Perform general administrative tasks such as data entry, filing, and recordkeeping.
    • Prepare and distribute relevant documents, including contracts, waivers, and registration forms.
    • Assist in maintaining an organized inventory of gymnastics equipment, ensuring supplies are replenished as needed.
    • Collaborate with other staff members to ensure a smooth and efficient operation of the gymnastics centre.
    Requirements:
    • A university degree in management or a related field; additional administrative or customer service training is a plus.
    • Proven experience in an administrative or customer service role, preferably in a sports or recreational setting.
    • Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and staff members.
    • Strong organizational skills and the ability to handle multiple tasks simultaneously.
    • Proficient in using computer systems and software, including booking management tools, Microsoft Office Suite, and email.
    • Ability to work flexible hours, including evenings and weekends, to accommodate the needs of the gymnastics centre and its clients.

This is a dynamic and rewarding role that requires strong leadership skills, attention to detail, and excellent communication abilities. If you have a passion for gymnastics and customer service, we encourage you to apply for this exciting opportunity.

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