Product Support Specialist II
6 days ago
Advarra is a premier provider of institutional review board (IRB) services for human subjects' research. Our team is dedicated to serving the world's leading pharmaceutical, biotechnology, medical device, and contract research organizations, as well as academic medical centers, health systems, investigative site networks, and therapeutic research consortia.
Job SummaryWe are seeking a highly motivated and detail-oriented Product Support Specialist II to join our Business Operations Services team. As a key member of our team, you will provide exceptional support to our customers, addressing their issues and resolving them in a timely and efficient manner.
Key Responsibilities- Provide telephone, email, and live chat support to customers
- Address customer issues and resolve them in a timely and efficient manner
- Escalate complex issues to internal teams
- Provide end-user application training
- Utilize our CRM system to record and escalate customer cases
- Own customer cases until resolution
- Communicate effectively with healthcare professionals and understand healthcare work processes
- Gain knowledge of clinical trial and healthcare industries
- Communicate effectively with internal stakeholders as required
- Self-motivated and proactive
- Exceptional written and verbal communication skills
- People-oriented, friendly personality
- Quick learner with a high attention to detail and ability to multi-task
- Ability to work independently and as part of a team
- Experience taking customer support calls and achieving superior customer satisfaction scores
- Experience using complex computer applications
- Understanding of modern software design concepts desired
- Experience with Microsoft Office suite
- High energy and positive attitude towards working in a culturally diverse environment
- High commitment and integrity with excellent work ethic
Should be willing to work in shifts, including night shifts. A Life Science Graduate/Post-graduate degree is required. Freshers and individuals with up to 1 year of work experience/internship are encouraged to apply.
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Product Support Specialist II
6 days ago
Bengaluru, Karnataka, India Advarra Full timeJob Title: Product Support Specialist IIAdvarra is a leading provider of institutional review board (IRB) services for human subjects' research. Our team is dedicated to delivering exceptional support to our clients in the life science industry.Job Summary:We are seeking a highly motivated and detail-oriented Product Support Specialist II to join our...
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Product Support Specialist II
2 days ago
Bengaluru, Karnataka, India Advarra Full timeAdvarra is a leading provider of institutional review board (IRB) services for human subjects' research. Our team is dedicated to delivering exceptional support to our clients, and we are seeking a talented individual to join our Business Operations Services team as a Product Support Specialist II.Key Responsibilities: Provide telephone, email, and live chat...
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Product Support Specialist II
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Bengaluru, Karnataka, India Advarra Full timeAdvarra is a leading provider of institutional review board (IRB) services for human subjects' research. Our team is dedicated to supporting the world's leading pharmaceutical, biotechnology, medical device, and contract research organizations, as well as academic medical centers, health systems, investigative site networks, and therapeutic research...
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