Business Development

1 day ago


Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 24,50,000
Customer Service Excellence Manager

Our esteemed organization has redefined the market through its commitment to ethics, transparency, and quality.

The ideal candidate will oversee customer experience, hospitality, and grievance redressal for homebuyers and customers across residential/commercial projects.

Responsibilities include:

  • Handling escalated customer grievances related to home purchases and project delivery.
  • Collaborating with Sales, CRM, Projects, and Legal departments to resolve complaints.
  • Conducting trend analysis of customer feedback to identify recurring issues and recommend process improvements.
  • Implementing proactive measures to reduce complaint volumes and improve the homebuyer experience.

Key Requirements:

  • 12+ years of experience in customer service, grievance redressal, or CRM roles.
  • Excellent communication, negotiation, and interpersonal skills with a customer-centric approach.
  • Strong analytical and problem-solving capabilities with the ability to handle escalations effectively.

Essential Skills Include:

  • Customer service expertise.
  • Grievance redressal knowledge.
  • CRM software proficiency.
  • Strong communication skills.
  • Analytical skills.


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